Privacy Policy

1. Introduction

Quad Morocco ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website quadmorocco.com or communicate with us via WhatsApp and other channels. Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

When you contact us or book a tour, we may collect:

• Your name and contact details (phone number, email address)
• Booking information (preferred tour, date, group size)
• Hotel or accommodation address for pickup purposes
• Age information (required for tour safety compliance)
• Any special requirements or preferences you communicate

2.2 WhatsApp Communications

When you contact us via WhatsApp (+212642829281), your messages, phone number, and profile name are accessible to us. WhatsApp's own privacy policy applies to all communications made through their platform. We use WhatsApp solely for booking management and tour coordination purposes.

2.3 Website Data

When you visit our website, we may automatically collect technical data including your IP address, browser type, device information, pages visited, and time spent on pages. This data is collected via standard web server logs and analytics tools.

3. How We Use Your Information

We use collected information to:

• Process and confirm tour bookings
• Coordinate pickup and logistics for your tour
• Communicate important updates about your booking
• Respond to enquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

We do not use your personal data for automated profiling or AI-based decision-making that produces legal effects.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data under the following legal bases:

• Contract performance: Processing necessary to fulfil your tour booking
• Legitimate interests: Improving our services and communicating with customers
• Legal compliance: Where required by applicable law
• Consent: Where you have explicitly consented to specific uses

5. Data Sharing and Disclosure

We do not sell, trade or rent your personal information to third parties. We may share data with:

• Our trusted guides and drivers (only the minimum necessary for tour operations)
• Service providers who assist our operations (e.g. hosting providers)
• Law enforcement authorities when required by law

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for 3 years for accounting and legal purposes. WhatsApp message histories are subject to WhatsApp's own retention policies.

7. Your Rights (GDPR)

If you are located in the EU/EEA, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data (subject to legal requirements)
• Restriction: Request that we restrict processing of your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us via WhatsApp or email at info@quadmorocco.com.

8. Cookies

Our website may use cookies to enhance user experience. These include:

• Essential cookies: Necessary for basic website functionality
• Analytics cookies: Help us understand how visitors use our site

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure.

10. International Transfers

Your data may be transferred to and processed in countries outside your home country, including Morocco. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children under 13 without parental consent. For tours involving minors, we require consent from a parent or legal guardian.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related queries or to exercise your rights, contact us at:

• WhatsApp: +212 642 829 281
• Email: info@quadmorocco.com
• Address: Marrakech Palmeraie, Marrakech, Morocco